Utilities & telecom customer communications
With switching costs at their lowest in today's utility and telecom markets, success depends on reducing customer churn, streamlining processes, and improving customer service. Customer communications provide a vital opportunity to achieve this. However, many legacy systems and inflexible structures have made it difficult to progress.
GMC Inspire provides a single platform that adds value to every customer communication and streamlines the processes behind them. GMC Inspire works with legacy systems to make it easy to create, manage and deliver personalized communication within tight billing cycles.
GMC Inspire enables utilities & telecom firms to
- Reduce customer churn
- Increase customer satisfaction
- Reduce call center volume with clearer bills and statements
- Increase cross/up-sell by embedding offers within statements
- Empower CSR’s to add value to customer correspondence
- Improve operational efficiency of legacy applications
- Deliver a personalized service for every customer
Utilities & telecom applications
- Utility billing and statements
- Telco billing and statements
- Consumption and usage documents
- Company newsletters
- Interactive customer forms
- Collection letters and correspondence
- Program enrollment confirmations
- Regulatory communications
- Marketing communications
