Service & Support
GMC is committed to providing the highest level of services and support to our clients. We do this through the development of stable and reliable products backed by comprehensive training and documentation programs, worldwide support, and a broad range of professional services to ensure that our customers get the most from our products.
Support & Feedback
Comprehensive support is available for all licensed PrintNet users, including access to a 24/7 software support hotline around the globe, with software specialists in Europe, the Americas, and Asia ready to answer your call at any time. Our support program includes online self-service help resources - with escalation to GMC support through online incident submission - so that you can easily track resolution and follow up. We also offer optional, full onsite support in the event that telephone or online support does not fulfill your support requirements.
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Training
GMC offers various training alternatives, including basic, intermediate and advanced training courses customized to your specific needs. Training is available at your site or GMC sites. We also provide, upon customer request, web-based online training with video and audio conferencing. GMC also offers a variety of educational videos via our web site that are intended to provide you with in-depth information about current market technology trends, usability and tips for evaluation and usage of these technologies.
To learn more about training available in your area, please contact your local sales office.
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Consulting & Services
GMC offers a broad range of professional services to its clients and partners, including:
- Installation and project management services
- Legacy application migration/conversion services
- Application development and maintenance services
- Customer workshops
To learn more about our services or to order services, please contact your local GMC sales office.
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