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CX Day is Only 2 Days Away!

Mirza Baig
Posted by Mirza Baig Director Digital & Advocacy Marketing Monday, June 24, 2019 - 15:26

Mirza is the Director of Digital & Advocacy Marketing within the corporate marketing team of Quadient. A past publisher of a government CIO Magazine turned digital strategist for a creative agency working with clients such as President's Choice Financial, Ford Canada and Paper Bag Records; he has also been sought out for quotes and commentary on digital and social media across TV & newspapers. In his free time he volunteers as a board member of a local mosque.

Customer Experience Update
CX Day

Bolster Your CX Knowledge: Complimentary 3-Hour Virtual Event

On Wednesday, June 26 prepare to be inspired. That’s the day the third annual Quadient CX Day takes place. This year’s event features another impressive lineup of speakers and participants. Best of all, this three-hour virtual event is absolutely free to register for. It all kicks off at 9:00 AM EDT/2:00 PM BST/3:00 PM CST.

Here’s a brief video introducing what this year’s CX Day is all about.

Gain Perspectives from Some of the Industry’s Leading CX Practitioners

9:00 AM – 9:40 AM EDT 

Get to the core of what customers really value—and that may not necessarily be what you think

Keynote with Reena Merchant, UX Leadership Team at Google/YouTube

  • Reena will present a TED Talk-style presentation on “Designing with Purpose”
  • Includes live audio Q & A


9:40 AM – 10:40 AM EDT 

Journey through the ups, downs, setbacks, challenges, and joys of spearheading CX

CX Practitioners Roundtable

  • Featuring senior CX practitioners from across enterprise, academia and the startup arena
  • Representing brands such as IBM, Scotiabank, Cineplex Entertainment and Teal N Bronze


10:40 AM – 11:25 AM EDT 

Explore the CX Management Maturity Model

Analyst Perspective

  • Presented by two of Forrester`s leading analysts: TJ Keitt and Kelly Price
  • Includes examples of organizations that are finding CX success and how they are achieving it.
  • Includes live audio Q & A


11:25 AM – 12:10 PM EDT 

Take a deep dive into a CX methodology for an enterprise brand

Breakout Session

  • Presented by Anita Ghosh, Founder, and CEO, Bridjr and Co-Founder, Kitty Savings (FinTech Solution)
  • Exploring the method-to-the-madness and the nuances that make for compelling and engaging CX programs
  • Includes live audio Q & A


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