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Utilities

Create effortless and consistent customer experiences.


Quadient helps utility companies create a nimble, effective and unified customer communications infrastructure to improve the customer experience.

Our technology enables organizations to create better customer experiences through timely, highly individualized, and accurate communications for all channels. We deliver this via 3 solutions for a closed-loop Customer Experience.

 

The Quadient Platform at a glance

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications
HTML5 Communications
Mobile and web delivery
Mobile and web delivery
Create digital documents
Create digital documents
Digitized processes
Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

The Future of Customer Experience in the Energy Industry

The Future of Customer Experience
in the Energy Industry

Complimentary white paper

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Capabilities at a glance:

Digital on-boarding with eSignature integration

Digital on-boarding with eSignature integration

Interactive account statements and bills

Interactive account statements and bills

Digital forms and processes

Digital forms and processes

SMS and mobile push notifications

SMS and mobile push notifications

Personalized up-sell and cross-sell promotions

Personalized up-sell and cross-sell promotions

Interactive welcome kits and contracts

Interactive welcome kits and contracts

Client correspondence

Client correspondence

Speed digital transformation

Speed digital transformation

Most established utility companies have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by home grown systems that have increased risk of failure every year. 

Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud solutions for a variety of users and business requirements. Leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels. 

Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your maturity level.

One platform, unlimited channels

One platform, unlimited channels

The world’s leading customer communications management (CCM) platform, Quadient Inspire, enables you to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. It facilitates collaboration, integration, and connections that aren’t possible with disconnected project or channel-based approaches. 

Quadient Customer Journey Mapping makes it easy for teams across your business to view, and take immediate action to improve, your organization's entire portfolio of customer communications through a single web interface.

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Elevate your customer experience, improve customer satisfaction.

Clear, concise communications

Clear, concise communications

Reduce in-bound call volumes by making statement information easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate meter usage information.

Combine water, electricity and gas billing into one consolidated statement to take advantage of postal savings, and speed payments.

Drive engagement in energy conservation programs

Drive engagement in energy conservation programs

Create a highly-engaged customer base and increase participation in energy efficiency and demand response programs with tailored mobile push notifications, SMS updates, and email communications.

Digital on-boarding

Digital on-boarding

Make on-boarding for new products and services quick and convenient with digital forms that are pre-populated with your customers’ data, and integrated eSignature capabilities.

Tailored up-sell and cross-sell promotions

Tailored up-sell and cross-sell promotions

Create personalized offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to upsell annual maintenance plans and new equipment.

Empower business users, reduce silos

Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes quickly and easily. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.

Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.

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Increase agility, reduce risk

Increase agility, reduce risk

Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation and approval process. 

 

37% of enterprises face a skill shortage when it comes to mobile application development. 

62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.

Source: Outsystems. The State of Application Development, 2017.

Step up your mobile game

Step up your mobile game

For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.

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Take action to improve the customer journey

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Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.

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Quadient Named Overall Leader in the 2019 Aspire Leaderboard

Quadient is proud to have been named an Overall Leader for the second consecutive year in the 2019 Aspire Leaderboard.

Get complimentary PREMIUM ACCESS to the 2019 Leaderboard here.

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Utilities Industry overview brochure

Utilities Industry overview brochure

Quadient technology helps utility companies bring together and activate the entire business in the name of better customer experience.

Download the brochure
The future of customer experience in the energy industry

The future of customer experience in the energy industry

Key customer experience trends that are impacting the energy market today.

Download the white paper
Quadient® is ranked Overall CCM Leader

Quadient® is ranked Overall CCM Leader on the Aspire Leaderboard 2018!

Visit portal to learn more

Learn more