This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience.
Key topics include:
- Customers’ biggest CX complaints and pain points
- Proof of CX’s impact on customer acquisition and advocacy
- Why your customers are switching to competitors
- Which channels customers like – and don’t like
- How customers really feel about bots
- What “personalization” means to today’s customers
- Easy ways to tailor the CX
- 5 biggest challenges for companies
- Which CX initiatives are the most urgent
Download a free copy of this research by completing the form fields required.