Today’s enterprises face serious challenges as their customers demand interactions on more communications channels. This becomes more complex to maintain as compliance is evolving to respond to customers’ concerns of data privacy and security. Having multiple customer communications management platforms adds to this complexity by adding redundant operational silos that add costs and increase customer confusion.
Don’t feel bad, “It was a great decision 10 years ago... will it still be great in 10 years?” is about getting you to think taking control of your future, while building upon your past. During this 30-minute webinar recording, Quadient demonstrated our vendor neutral CCM migration approach, as we:
- Compare the TCO of siloed omnichannel to native omnichannel CCM
- Preview Quadient’s new content-based migration technology
- Share tips for a content-first approach to omnichannel customer communication
It is time to take action and migrate to a single CCM platform to enable complete channel control. We hope you enjoy this session.