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Today’s Financial Services CX Roadblocks: A Forrester Study

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Today’s Financial Services CX Roadblocks: A Forrester Study

In October 2015, Quadient commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally. In conducting in-depth surveys with 150 IT and customer experience professionals, Forrester found that these companies are striving to achieve better customer experience by improving technology systems, improving customer onboarding, and ensuring the accuracy of customer data. This infographic illustrates some of the key findings in this study.