Many businesses are recognizing that they need to become digital masters and rethink how they serve customers in new, faster, and better ways. By offering a better customer experience, digital business can improve their value proposition and deepen customer relationships.
Watch this webinar recording to hear from Dan Latimore, Celent’s Banking Sr. Vice President, on how to create a better customer experience through implementing a digital strategy.
In this recording, you will learn:
- What digital transformation entails and why it’s critical for Financial Institutions
- How digitalization can improve the Customer Experience (CX)
- Where to start the digital transformation journey
Quadient also shared a case study on the winner Celent’s Model Bank Award, Bank of Montreal (BMO) and how they improved their customer experience through a digital transformation strategy.