Quadient helps utility companies create a nimble, effective and unified customer communications infrastructure to improve the customer experience.
We deliver this via 3 solutions for a closed-loop Customer Experience.
1. Quadient Customer Journey Mapping is a cloud-based journey mapping tool that incorporates all customer digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.
2. Quadient Inspire is an award-winning, market dominating Customer Communications Management (CCM) solution. Over 2,000 organizations use Inspire to design, render and deliver personalized, compliant communications across digital and print channels.
3. Quadient Archive & Retrieval is a high-performance, highly scalable technology that meets today’s compliance standards and improves customer experience by providing quick access to historical documents and data across all channels.
Download a copy of the brochure to learn more.